++ Gambling: Help and Referral ++ -
 24 hours a day
 7 days a week
 Toll free, bilingual

Received calls

Call volume

This year, the Gambling: Help and Referral team took 12,860 calls, an increase of 6% compared to last year. The increase was mainly noted in the areas of Montréal, Montérégie and Outaouais. Betweeen November15, 1993 and March 31, 2017, a total of 226 092 persons called to request the services of Gambling: Help and Referral.‚Äč

Source of requests

Loved ones (2.6%), parents (1.7%), as well as, partners (1.6%) only constituted 6% of our callers: that is very little considering that gambling could disrupt the lives of 5 to 10 loved ones. In comparison, 25% of calls on the Drugs: Help and Referral helpline came from friends and family of an addict. 


Type of inquiries

Needs for specific information on the concepts of prevention, excessive gambling, profile of at-risk gamblers, our service, self-exclusion, codependency, as well as, the gambling industry represented more than 60% of calls. 

Requests for counselling, information on organizations, the profile of adolescents or gamblers, on how to lodge a complaint in the public sector, etc. represented around 17% of calls.

Requests for rehabilitation, support groups, social reinsertion, listening, support and preventing relapse represented around 15% of calls. 

Related problems such as crisis situations, suicidal thoughts, mental health, addiction, violence, legal aid, budgetary consultations, shelter, etc. represented around 8% of calls. 


Types of gambling mentioned

Types of gaming that are often mentioned by callers are: video lottery terminals (25%); lotteries count also for 25%, on-line gambling counts for 11 %, on-line games for 9 %, casino slot machines for 6,5 %, poker (3,5%). Other types of gambling and games of chance, mentionned, count for 17 %, including bingo, horse racing, sporting bets and some casino games stand , among others.


Geographic origin of calls

This year, 50,8 % of calls were from Montréal,  13% were from the North Shore of Montréal, 13% from Montérégie, 7,3% from Capitale-Nationale, 4,7% from Laurentides and Laval. The other 12 Québec regions  count for 18,7 of calls. 



514 527-0140

Montreal area

1 800 461-0140

Everywhere in Quebec